Pricing and billing, explained.

These billing guidelines accompany our app terms. They apply to TGT apps sold through Zendesk Marketplace. Consulting arrangements are separate.

Pricing stays in the Marketplace

The app’s Marketplace listing and checkout show its current price, billing unit, trial availability and renewal terms. We do not publish a second price list on this website. Check the listing for required Zendesk plans and other prerequisites before subscribing.

Monthly subscriptions

Paid apps are intended to use monthly subscriptions, renewing until cancelled under the applicable checkout terms. Zendesk Marketplace uses Stripe for payment processing. Do not send payment-card details to our support inbox.

Trials and cancellation

If an app offers a trial, its Marketplace listing and checkout explain its duration and conversion to paid service. An administrator can cancel the Marketplace subscription by uninstalling the app in Zendesk. Confirm the resulting subscription status. Back up configuration and follow the app’s removal guidance before uninstalling; created records may require separate cleanup. Zendesk cancellation guidance ↗.

Refunds

Zendesk’s published cancellation guidance provides for proration of remaining subscription cost to the payment method on file. The applicable Marketplace process governs the transaction; our Terms do not replace its refund rules. Contact support about billing errors or a missing expected refund. If TGT permanently discontinues paid service without customer breach, our Terms also provide a refund for unused prepaid service for the discontinued period. See the app terms.

Payment questions

Email contact@tallguytechnologies.com with the app and invoice reference. We can help investigate charges and direct you to the relevant Marketplace process.