FAQ
Frequently asked questions
Buying, billing, your data and getting help. For how a specific app works, see its guide.
Buying and billing
How do I get a TGT app?
Install it from the app’s Zendesk Marketplace listing. Trials, billing and installation all happen in Zendesk Marketplace, so there’s no separate TGT account to create.
Is there a free trial?
Most TGT apps offer one. The app’s Marketplace listing shows how long it lasts and what happens when it ends. Macro Transfer, for example, has a free 14-day trial.
Why aren’t prices on this website?
Pricing, the billing unit and renewal terms are shown on each app’s Marketplace listing and at checkout. We don’t keep a second price list here that could drift out of date.
How does billing work?
Paid apps are monthly subscriptions unless the listing says otherwise, and renew until cancelled. Payments are processed by Stripe through Zendesk Marketplace, and we never receive full card numbers.
How do I cancel?
A Zendesk administrator cancels by uninstalling the app in Zendesk. Back up any configuration you need first, and check the app’s guide for anything that needs cleaning up afterwards. See Billing for details.
Using the apps
Which Zendesk plans do I need?
Each app’s Marketplace listing and guide list the Zendesk plans and settings it needs. Check them before you install.
Who can install and set up an app?
A Zendesk administrator installs apps. Some apps are for administrators only; others are used by agents once an admin sets them up. Each app page says who it’s for.
Where can I learn how an app works?
Every live app has a full step-by-step guide with screenshots, real-world scenarios and troubleshooting, plus short answers to common questions. Start at Guides.
What happens if I uninstall?
Uninstalling stops the app and, for paid apps, the subscription. It doesn’t undo changes the app already made in Zendesk, such as macros it created. Each app’s guide explains what stays and how to clean up.
Your data and security
Where does my data go?
Most TGT apps run entirely inside Zendesk. Apps that need the TGT app service only connect after a Zendesk administrator approves access on Zendesk’s own authorization screen. Each app page has a “Your data” section that says exactly what it reads, stores and changes.
Do your apps use AI?
Macro Transfer doesn’t use an AI service; you can choose to edit an exported file with your own AI tool. If a TGT app ever uses AI, its app page and listing will say what for and what data is involved before you install.
Are you SOC 2 certified?
No. We describe the actual controls we use on our Security page rather than claim certifications we don’t have.
How do I report a security issue?
Follow the steps on our Security page. Start with a short, redacted summary and leave out credentials or live customer data.
Getting help
How do I get support?
Visit Support or use Get support at the top of this page. A person who works on the app reads and answers every message.
Can you build an app for our workflow?
Tell us about it. Many TGT apps started as a workaround someone was living with. Use Contact us at the top of any other page.