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Macro Transferfor Zendesk SupportNew in Marketplace

Copy and bulk-edit Zendesk macros, safely

Export the macros you need, edit them in bulk, and import them into the same or another Zendesk account, with a preview, a trial run and a journal of every change.

Get it on Zendesk Marketplace Read the guide

Free 14-day trial · Zendesk Support · For administrators

Macro Transfer export screen with three macros selected and buttons to export them as JSON or CSV. Made-up data.

Move macros. Keep control.

Everything you need to move macros, nothing you don’t

  • Export only what you need. Select one, several or all available macros and download JSON or CSV.
  • Bring your own files. Import Zendesk macro JSON or match external CSV columns to the supported fields.
  • Review before writing. Inspect validation results, choose Skip or Update for matching titles and trial 1–5 selected macros before a larger batch.
  • Choose the imported state. Create inactive macros by default, or deliberately select Active and acknowledge live changes.
  • Control reply formats. Keep supplied plain text, generate missing plain text from HTML or leave plain text out.
  • Verify the result. Review confirmed imports with links to their macros and download a journal of the run.
Import screen matching CSV columns such as Macro title, Agent description and Reply to supported fields. Made-up data.
Match your spreadsheet’s columns to macro fields. The preview saves nothing.

See it in action

From export to confirmed import

Select macros, review the import, trial a few, then confirm the rest.

Review a macro transfer from export selection through import confirmation and confirmed results. Synthetic app demonstration.
Demonstration with made-up macros.

How it works

Four steps, one reviewed import

  1. 1

    Export

    Load your macros, select what you need and download JSON or CSV. Keep an unchanged copy as a backup.

  2. 2

    Edit

    Change wording, titles or whole sets of macros in the spreadsheet or editor you already use.

  3. 3

    Preview and trial

    Import in the destination account, read the preview, then trial 1–5 macros and check them in Zendesk.

  4. 4

    Import and keep the journal

    Import the remaining ready rows and download the journal of every attempted change.

Built for real admin work

Bulk work, without the guesswork

Use the tools you already know to edit exported files, then return to Zendesk for a reviewed import. Sort the preview, check blocked rows and select exactly what to transfer. Source IDs are never used as destination identities.

Know the limits. Macro Transfer is for administrators working with supported, portable macro actions. Restricted macros, attachments, category metadata, unresolved dynamic content, inline images and tenant-dependent actions may be blocked. It doesn’t replay destination order, migrate an entire account or roll back changes automatically.

Confirm trial import dialog: destination demo account, five selected, five to create, imported state Inactive. Made-up data.
Every import shows exactly what will change before you confirm.

Your data

What the app reads and keeps

What it reads

Your role, account context and macro configuration, to prepare exports, compare matches and verify writes. Transfers use your signed-in Zendesk account.

Where it goes

Macro content, metadata and before-images are processed in browser memory and in files you choose to download. There is no publisher backend, analytics or AI service.

What to keep safe

Files and journals may contain sensitive configuration. Closing or reloading clears the in-memory journal. Uninstalling doesn’t undo macro changes or delete downloaded files.

Learn more

Guides for Macro Transfer

Setup, worked examples, troubleshooting with the app’s real messages, and short answers to common questions.

Read the full guide

Ready to move your macros?

Free 14-day trial in Zendesk Marketplace. Questions go to the people who built it.

Get it on Zendesk Marketplace Get support